In February 2002, the DWP told claimants that they ‘ should not be concerned if they hear a “human like” voice when they contact us’ because the DWP are introducing ‘Conversational Platform’ software to answer some phone queries. Why we are asking about the PIP Enquiry LineĬall waiting times on the vast majority of DWP phone lines have been terrible for a very long time. If you got an answer, was it from a human or was it an Artificial Intelligence chatbot?.How long did you wait for an answer, if you got one at all?.Which day, and what time of day, did you call?.Please use the comments section below to keep other readers updated on what kind of service is being provided right now and what they can expect when they call. Tell our readers what happened when you called the PIP Enquiry Line on 08.
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